Homeowner Center

Cambridge Pavingstones and Wallstones Customer Concern Questionnaire

Customer Concern Questionnaire

Thank you for choosing Cambridge products. In order to expedite your request regarding your product concern, you must fill out this short questionnaire. Cambridge's only outlet to the market is via our distribution network, all questions and concerns must be communicated to the contractor who installed the project first, and second, through the distributor where the product was purchased. We ask that you, our valued customer, follow this procedure to ensure all parties involved in your project are aware of your question or concerns and to make certain that all parties work to provide you with a timely response.

You MUST contact your contractor first, and then the Cambridge distributor your product was purchased from prior to filling out this Customer Concern Questionnaire.
(* Required fields)
*First Name:
*Last Name:
*Address:
*City:
*State:
*Zip:
*Day Phone:
Best time to call:
*Email:
*Date of Installation:
*Date when concern was noticed:
* Is your concern with the:
Product     Installation     Both
Product used:
Shape and Collection:
Color:
Size:
Cube Tag:
Date if availalbe
Please upload at least 3 photos (JPEG Images) of your project showing the areas of concern:
Image Attachment #1:
Image Attachment #2:
Image Attachment #3:
What were your pavingstones installed over?
1. Aggregrate Base
What did your contractor use for bedding sand?
Concrete Sand     Stone Dust
-- OR --
2. Concrete Base
What did your contractor use for bedding sand?
Concrete Sand     Stone Dust
* Did you install this product yourself:
Yes     No
Contractor contact info:
*Company Name:
*First Name:
*Last Name:
*Address:
*City:
*State:
*Zip:
*Phone:
Email:
When did you contact your contractor?
*Date
*Name of whom you spoke to
State exactly what they told you:
*Did the contractor visit your project?
Yes     No
You MUST contact your contractor first, and then the Cambridge distributor your product was purchased from prior to filling out this Customer Concern Questionnaire.
Please provide the name of the Cambridge Distributor that your material was purchased from:
When did you contact your Cambridge distributor?
Date
Name of whom you spoke to
State exactly what they told you:
You MUST contact your contractor first, and then the Cambridge distributor your product was purchased from prior to filling out this Customer Concern Questionnaire.
If your concern is regarding the white haze that has appeared on your concrete pavers or wallstones, we hope the following will assure you that your pavingstones are fine.

Efflorescence is completely natural and will disappear with time. There's no reason to be concerned that your pavers are damaged or defective. The concrete pavers are experiencing a natural process. It is a condition in all cement based products, as well as in many other paving products. The condition will correct itself with time and exposure to the elements. See below for more information:
Describe briefly your question or concern with the product or installation:

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